Terms of Service

Effective Date: 9th September 2025
Last Updated: 9th September 2025

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the GRIMOIRE Parfums website, including all content, features, and services offered, as well as the purchase of our products. By accessing our website, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must refrain from using our website or purchasing our products.

2. Eligibility

Our products are available for purchase by individuals of any age, subject to applicable laws in their jurisdiction. If you are under the legal age to enter into a binding contract in your jurisdiction, you must obtain the consent of a parent or guardian before making a purchase.

3. Products and Availability

We take reasonable care to ensure that product descriptions, images, and pricing are accurate and up‑to‑date. However, we do not warrant that such information is error‑free, complete, or current. All products are subject to availability, and we reserve the right to withdraw or discontinue any product at any time without notice. Packaging may vary from that shown on our website.

4. Pricing and Payment

  • All prices are listed in Australian dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Payment must be made in full at the time of ordering via the payment methods offered on our website.

  • We use secure third‑party payment processors and do not store full credit card details.

  • By providing payment details, you represent and warrant that you are authorised to use the payment method provided.

5. Orders and Acceptance

  • Your order constitutes an offer to purchase.

  • We reserve the right to accept or reject any order for any reason, including unavailability of stock, errors in pricing or product descriptions, or suspected fraudulent activity.

  • A contract is formed only when we issue a written order confirmation.

  • If we are unable to fulfil your order, we will notify you and provide a refund for any amounts paid.

6. Shipping and Delivery

  • We deliver within Australia and to selected international destinations.

  • Delivery times are estimates only and commence from the date of dispatch. We are not liable for delays caused by events beyond our reasonable control.

  • Risk of loss or damage to goods passes to you upon delivery to the address provided.

  • You are responsible for providing accurate delivery information. We are not liable for loss or delay resulting from incorrect or incomplete details.

7. Returns, Refunds, and Consumer Guarantees

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

  • Change‑of‑mind returns are accepted only at our discretion, and only if the product is returned unused, unopened, and in its original packaging within [insert number] days of receipt. Return shipping costs for change‑of‑mind returns are your responsibility.

  • Refunds will be processed using the original payment method.

8. Intellectual Property

  • All intellectual property rights in our website, products, packaging, branding, text, images, and other content are owned by or licensed to GRIMOIRE Parfums.

  • You may not reproduce, distribute, modify, or otherwise use any of our intellectual property without our prior written consent.

  • You must not use our trademarks or trade dress in connection with any product or service that is not ours, or in any manner that is likely to cause confusion.

9. Website Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Interfere with or disrupt the operation of the website or servers.

  • Attempt to gain unauthorised access to any part of the website, accounts, or systems.

  • Introduce viruses, malware, or other harmful code.

10. Third‑Party Links

Our website may contain links to third‑party websites. These links are provided for convenience only and do not signify our endorsement of those websites. We are not responsible for the content, privacy practices, or terms of use of any third‑party websites.

11. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any loss, damage, cost, or expense, whether direct, indirect, incidental, or consequential, arising from your use of our website or products, except as required under the Australian Consumer Law. Nothing in these Terms limits your rights under the ACL.

12. Indemnity

You agree to indemnify and hold harmless GRIMOIRE Parfums, its directors, employees, and agents from any claims, liabilities, damages, costs, and expenses arising from your breach of these Terms or your misuse of our website or products.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure is due to events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or governmental actions.

14. Dispute Resolution

If a dispute arises between you and us, we encourage you to contact us in the first instance to seek a resolution. If the matter cannot be resolved, you agree to attempt mediation before commencing legal proceedings, except where urgent injunctive relief is sought.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any dispute arising under these Terms.

16. Amendments

We may amend these Terms from time to time. The updated Terms will be posted on our website and will take effect from the date of posting. Continued use of our website or purchase of our products after changes are made constitutes your acceptance of the revised Terms.

17. Contact

Phone: 0405144059
Email: support@grimoireparfums.com.au
Postal Address: Office 3208, Ground Floor 470 St Kilda Rd, MELBOURNE VIC 3004