GUARANTEE & RETURNS POLICY

Complimentary Sample

Each 50ml fragrance includes a complimentary sample of the same scent. We encourage you to try the sample before opening your full‑size bottle, so you can be confident in your choice.

Change of Mind

We do not accept returns or provide refunds for change of mind once a product has been opened or used. Discovery sets, samples, and gift cards are also non‑returnable.

Faulty Goods

If your fragrance arrives faulty, we will arrange a refund, exchange, or replacement. To qualify:

  • The item must be returned within 30 days of receiving your order.

  • A valid proof of purchase must be provided.

  • Customers are responsible for return shipping unless the item is confirmed faulty.

Refunds are issued to the original payment method. Please allow 5–10 business days from receipt and inspection of the returned item.

Care & Consumer Rights

We cannot accept returns for items damaged through misuse or improper handling. Please follow the care instructions provided to keep your fragrance in its best condition. This policy is provided in line with your rights under Australian Consumer Law.