Privacy Policy

Effective Date: 5th September 2025
Last Updated: 5th September 2025

1. Purpose and Scope

This Privacy Policy sets out how GRIMOIRE Parfums (“we”, “our”, “us”) manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all personal information collected by us in the course of our business, whether through our website, in‑person transactions, events, or other interactions. By engaging with us, you consent to the collection, use, disclosure, and handling of your personal information as described in this Policy.

2. Definitions

For the purposes of this Policy:

  • Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

  • Sensitive Information includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, sexual orientation, health information, or biometric data.

3. Types of Personal Information Collected

We may collect and hold the following categories of personal information:

  • Identification and Contact Details including your name, billing and delivery addresses, email address, and telephone number.

  • Transactional Information including details of products purchased, payment method, order history, and delivery instructions.

  • Account Information including usernames, encrypted passwords, and personal preferences.

  • Marketing and Communication Preferences including your subscription status to newsletters, event participation, and promotional activities.

  • Technical and Usage Data including IP address, browser type, device identifiers, geolocation data, and information collected through cookies and analytics tools.

  • Sensitive Information only where voluntarily provided and where necessary for a specific purpose, and only with your consent or as otherwise permitted by law.

4. Methods of Collection

We collect personal information in several ways:

  • Directly from you when you place an order, create an account, subscribe to our mailing list, or contact us.

  • Automatically when you interact with our website, including through cookies, server logs, and analytics services.

  • From third‑party service providers engaged to perform functions on our behalf, such as payment processors, delivery partners, and marketing platforms.

  • From publicly available sources, where it is lawful and reasonable to do so.

5. Purposes for Collection, Use, and Disclosure

We collect, hold, use, and disclose personal information for the following purposes:

  • To process, fulfil, and deliver orders for our products.

  • To communicate with you regarding orders, enquiries, accounts, and customer service matters.

  • To send marketing communications, promotional offers, and event invitations, where you have consented or as otherwise permitted by law.

  • To improve our website, product offerings, and customer experience through analysis and feedback.

  • To comply with legal and regulatory obligations, including record‑keeping requirements.

  • To detect, investigate, and prevent fraudulent transactions or security breaches.

  • For any other purpose to which you have expressly or impliedly consented.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers and contractors engaged to perform business functions on our behalf, including payment gateways, shipping and logistics providers, IT support, and marketing agencies.

  • Professional advisers such as accountants, auditors, and legal counsel.

  • Government agencies, regulatory bodies, or law enforcement authorities where required or authorised by law.

  • Third parties in connection with a business transaction such as a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties.

7. Overseas Disclosure

Some of our service providers may be located outside Australia, including but not limited to the United States, the European Union, and Asia‑Pacific regions. Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with the APPs and this Policy.

8. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Enable essential site functionality.

  • Analyse website traffic and performance.

  • Personalise your browsing and shopping experience. You may disable cookies in your browser settings, however certain features of our website may not function as intended.

9. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections where you believe the information is inaccurate, incomplete, or out‑of‑date. Requests should be made in writing to the contact details provided below. We will respond within a reasonable timeframe and in accordance with the APPs.

11. Direct Marketing

We may use your personal information to send you marketing communications about our products, services, and events. You may opt out of receiving such communications at any time by using the unsubscribe link in our emails or by contacting us directly.

12. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us using the contact details below. We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

13. Changes to This Policy

We may amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on our website and will take effect from the date of posting.

14. Contact Details

Phone: 0405144059
Email: support@grimoireparfums.com.au
Postal Address: Office 3208, Ground Floor 470 St Kilda Rd, MELBOURNE VIC 3004